Commuters in Gurugram faced a difficult start to the day on March 23, 2026, as app-based cab drivers went on strike, disrupting transport services across the city. The impact was felt in several busy areas, including DLF Phase, Sohna Road and Golf Course Road, where finding a cab became challenging.
With fewer drivers on the road, many passengers experienced long waiting times and frequent ride cancellations. Office-goers and daily travellers were among the worst affected, as they rely heavily on cab services for their commute.
The protest involves drivers associated with major ride-hailing platforms like Ola, Uber and Rapido. At the centre of their demands is the issue of passenger safety verification. Drivers are calling for mandatory KYC checks for users, arguing that while they must provide detailed identification to work, passengers can book rides without proper verification.
Safety has become a major concern for drivers in recent months. Several have reported incidents of misbehavior, threats and even physical attacks by passengers. A recent case involving the alleged killing of a driver during a robbery attempt has further increased anxiety among the driver community.
In addition to safety concerns, drivers have raised issues about the lack of proper support from cab companies. They claim that complaints against passengers are often not taken seriously, leaving them without adequate protection or resolution.
The strike has brought attention to the challenges faced by drivers in the gig economy. Driver groups say they will continue their protest until stronger safety measures and fair policies are put in place.
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