India’s largest airline, IndiGo, has announced that passengers severely affected by widespread flight disruptions between December 3 and 5 will receive travel vouchers worth Rs 10,000. These vouchers can be used to book any IndiGo flight and will remain valid for 12 months from the date of issue.
The airline faced significant operational challenges during these three days, resulting in thousands of flight cancellations and delays across the country. Many passengers were left waiting for hours at airports, with some missing important commitments due to overcrowding and scheduling issues. IndiGo described the vouchers as a gesture to compensate those who experienced the most inconvenience.
The voucher scheme is in addition to government-mandated compensation. According to aviation rules, passengers whose flights are cancelled less than 24 hours before departure are entitled to cash compensation ranging from Rs 5,000 to Rs 10,000 depending on the distance of the flight. IndiGo clarified that these payments are separate from the vouchers and will be processed for eligible passengers.
Refunds for cancelled flights have already been completed for most passengers, with the remaining cases expected to be resolved soon. Passengers who booked tickets through travel agents or third-party platforms are advised to contact the airline directly to ensure refunds and vouchers are processed correctly.
The airline has been under scrutiny for its operational issues and has been working to stabilise flight schedules. Recent updates indicate that flight operations have gradually returned to normal, with punctuality improving across most routes.
IndiGo has not disclosed the exact criteria for “severely impacted” passengers but confirmed that eligible travellers would receive the vouchers automatically. The airline emphasized that this measure is part of its broader efforts to restore customer trust and ensure smoother travel experiences after a period of disruption.
By offering these vouchers, IndiGo aims to reassure passengers of its commitment to service and reliability while acknowledging the inconvenience caused during early December. The airline also encouraged customers to provide feedback so that future disruptions can be minimised and managed more effectively.
