India’s aviation sector has scored a major global achievement, with Mumbai and Mangaluru international airports winning prestigious honours at the latest Airports Council International (ACI) Airport Service Quality (ASQ) Awards, based entirely on passenger feedback.
Chhatrapati Shivaji Maharaj International Airport in Mumbai was named the Best Airport in the Asia-Pacific for departures among hubs handling over 40 million passengers a year. The award recognises its efficiency in check-in and security, easy navigation, terminal ambience and overall traveller experience, key improvements at one of India’s busiest gateways.
Officials said technology upgrades, smoother passenger movement and a strong customer-service focus helped deliver a seamless departure experience. The ASQ programme is considered the world’s leading benchmark for airport services as it relies on real-time surveys of travellers.
Mangaluru International Airport matched the success, winning an ASQ award for the second consecutive year in its passenger category in the Asia-Pacific region. The recognition reflects its better facilities, streamlined processes and consistently high satisfaction scores.
Authorities credited teamwork and ongoing upgrades for the back-to-back win, reaffirming their commitment to comfortable and safe travel.
Together, the honours highlight India’s rising global standing in airport service standards and the sector’s push towards modern, passenger-friendly infrastructure.
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