India has crossed another milestone in its global capability centre journey, becoming home to more than 180 retail and FMCG GCCs that together employ over 2.7 lakh people. The achievement underlines the country’s growing role as a global hub for technology, innovation and business services.
According to the latest industry report, multinational retailers are expanding their India operations beyond traditional outsourcing. Today, GCCs are leading critical functions such as artificial intelligence, data analytics, digital commerce, finance, supply chain management and customer experience for global businesses.
The report points to India’s highly skilled workforce, favourable business environment and strong digital infrastructure as key reasons behind the sector’s rapid growth. Companies are increasingly using their India centres to develop products, improve operational efficiency and accelerate digital transformation across international markets.
Bengaluru continues to dominate the retail GCC landscape, accounting for 30.6% of the country’s AI talent in the segment. The city’s deep technology expertise and innovation ecosystem have helped attract some of the world’s largest retail and consumer goods companies.
Industry leaders believe GCCs have evolved into strategic innovation hubs rather than support centres. Indian teams are now helping global organisations develop AI solutions, automate business processes and improve customer experiences using advanced technologies.
The expansion is also creating significant employment opportunities in software development, cybersecurity, cloud computing, engineering and data science. As demand for digital skills rises, companies are expected to continue hiring specialised talent across major Indian cities.
Experts expect the momentum to continue over the coming years as global retailers invest more in AI, automation and digital capabilities. India’s combination of talent, scale and technology expertise makes it one of the most attractive destinations for setting up global capability centres.
With over 180 retail GCCs already operating successfully, India has cemented its place as the world’s leading retail innovation hub, helping multinational companies build smarter, faster and more technology-driven businesses while generating high-quality employment at home.
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