In a move expected to bring relief to millions of private vehicle owners, the National Highways Authority of India (NHAI) has announced that it will discontinue the post-activation Know Your Vehicle (KYV) process for FASTags issued to cars, jeeps and vans. The new rule will come into effect from February 1.
Until now, FASTag users were required to complete the KYV process even after their tag was activated, often leading to confusion, delays and complaints. With the revised system, this additional step will no longer be mandatory for private vehicles, making FASTag usage simpler and more seamless.
Under the new guidelines, vehicle verification will be completed before FASTag activation, instead of after. Issuing banks will be responsible for verifying vehicle details using the VAHAN database, which contains official registration records. A FASTag will be activated only once the vehicle details are successfully validated.
If vehicle information is not available on the VAHAN portal, banks must verify the details using the vehicle’s Registration Certificate (RC) before activating the FASTag. In such cases, the bank issuing the FASTag will be fully accountable for the verification process. This applies to FASTags purchased both offline and through online platforms.
For FASTags that have already been issued to cars, jeeps and vans, the KYV process will not be required routinely. KYV will be initiated only in specific situations, such as when there are complaints related to wrong issuance, loose or duplicate tags, or suspected misuse. If no such issue arises, existing FASTag users will not need to take any action.
Officials said the change is aimed at reducing unnecessary follow-ups, improving user experience, and strengthening accountability at the bank level. The decision is also expected to reduce customer grievances and speed up FASTag adoption.
The updated policy is part of the government’s broader push to make the FASTag system more efficient, technology-driven and user-friendly, while ensuring that verification standards remain intact.
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